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Gartner Research Shows Employee

Experience Top-of-Mind for HR

Deliver on Employee Experience in the New Workplace When HCM Technology Replacement Isn’t an Option

Employee experience (EX) is an emerging imperative for HR teams as organisations adapt work operations amidst the waning pandemic and a growing shift to remote and hybrid workforce models. The challenge for HR will be to preserve company culture and ensure that employee experience continues to fulfill elevated employee expectations and needs.

Gartner’s Deliver on Employee Experience in the New Workplace When HCM Technology Replacement Isn’t an Option notes the increasing number of technologies that improve EX touchpoints and recommends both packaged integration to existing legacy applications and experienced implementation providers to help mitigate complexity risk.

Figure 2: The Experience ROI Multiplier: How to Prioritize Employee Enhancements Based on ROI

Info-Tech Research Group Data Matrix 2019

The combination of moments that matter and worker personas becomes a powerful contributor toward maximising the ROI from EX enhancements. Moments that matter, like getting feedback from managers and peers or processing sick leave, can have a lasting impact on an employee’s work experience on a given day and across a career.

Workforce management (WFM) solutions can directly enhance employee experience for many hourly-based organisations due to the frequency of use, including (for example) chatbots and conversational user interfaces (UIs).

Read this Gartner research to explore how HR, along with your Operations, Finance, and IT business partners, can build lasting, positive, and productive experiences for your employees.

 

 

 

Gartner Deliver on Employee Experience in the New Workplace When HCM Technology Replacement Isn’t an Option, Analysts John Kostoulas, Ron Hanscome, February 2021

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from https://www.gartner.com/reprints/workforce-software–llc—mi-flex?id=1-269XPAFU&ct=210602&st=sb

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