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The Times 2021 Employee Wellness Report highlights the crucial role that employee experience plays in an organization’s ability to support the ongoing execution of strategic business pivots. 

WorkForce Software’s Chief Product Officer, Joe Ross, explains the importance of acknowledging and closing the gap between employees’ and employers’ points of view (i.e. 83% of employers believe they offer scheduling flexibility for their workforces, but only 60% of employees agree). 

He also discusses how data and technology can predict problems and put preventative measures in place.