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What drives employee experience strategy? More than half (54%) of survey respondents indicated that an increase in remote work caused by the pandemic was their largest driver of employee experience strategy, followed by major organizational change (31%), increased competition for talent (27%), and higher employee turnover rate (25%).

According to research by WorkForce Software and co-sponsored by IBM, eightfold.ai, and SAP, these drivers don’t necessarily equate to employers offering end-to-end employee experience solutions. In fact, less than 2% of respondents currently use them.

However, 72% of those surveyed are planning to implement or are currently evaluating end-to-end employee experience solutions in the next 24 months. Employers cite several reasons for their interest in these solutions: optimizing self-service to make work data more accessible (61% of respondents), investing in technology to improve employee productivity (59%), increasing collaboration between teams (54%), and capturing employee feedback or sentiment (50%).

“These survey results with SAPinsider underscore what our customers are telling us; now is the time to invest in modern technology to bolster employee experience in the workplace,” says Alan Winegar, Chief Services Officer at WorkForce Software. “This past year has shown us that businesses that can pivot and be flexible and attentive to their employees’ changing needs will gain a competitive edge and opportunity to thrive.”

Winegar shares how investment in workplace technology can improve employee engagement and lead to less strain on human resources teams. By improving the experience of employees through modern workforce management technology, organizations can retain talent for longer.

“Investing in business operations that have a direct positive impact on your employees’ day-to-day work experience also have an impact on your customers’ increased satisfaction too,” he adds. “Great customer and employee retention are what we all strive for and modern WFM technology can help global businesses achieve that.”