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Rite Aid
Rite Aid Corporation

“Rite Aid selected WorkForce Software based on their expertise on rostering employees across multiple locations, user friendliness and their rapid implementation strategies.”

Dave Markley

Vice President of Financial and Labor Analysis, Rite Aid

How WorkForce Software Helped Rite Aid Roster Staff More Effectively and Reduce Overtime Costs

One of the U.S.’s leading drugstore chains, Rite Aid is committed to improving the health and wellness of all Americans. They operate in 19 states and employ 51,000 associates.
 

The Goals

  • Roster associates and pharmacists across multiple locations more efficiently
  • Reduce unnecessary and unexpected overtime and labour costs
  • Gain better visibility into employees’ rosters and easily fill shifts

The Challenges

  • Employees had difficulty staying informed about their rosters and managing their availability
  • Inefficient rostering processes often led to payroll processing errors and additional overtime costs
  • Needed a solution to integrate with existing time & attendance platform on a large, complex scale

The Ask

  • Rite Aid was looking for a solution that helped identify staffing gaps, reduced labour costs, provided visibility into employees’ rosters and allowed staff to be more engaged in managing their availability

The Solution

  • Leveraged labour forecast data to optimise rostering processes with WorkForce Scheduling
  • Provided a platform for associates and pharmacists to check their rosters and manage availability from personal devices easily
  • Integrated solution into company workflow thanks to its intuitive user design and WorkForce Software’s streamlined implementation process

 

The Outcomes

 
Overtime Cost Reduction
With WorkForce Software’s employee rostering and labour forecasting tools, Rite Aid was able to optimise their workforce planning by gaining insights into staffing gaps and rostering employees more effectively, decreasing overtime by 7% and saving $1.5 million annually.

Better Customer Service
Since using WorkForce Software’s labour rostering solutions, Rite Aid can provide associates with fair and predictable rosters more consistently, increasing sales and customer service levels.

Improved Work/Life Balance
Rite Aid uses WorkForce Software to help pharmacists stay informed about their rosters and have more control over their workload. By staying informed about their rosters through the app, Rite Aid staff now enjoy a better work/life balance.

Rapid Onboarding
Slow implementation processes can make or break any technology integration. Rite Aid was able to deploy WorkForce Software’s labour forecasting solution to 4,600 stores across multiple areas in the U.S. in only 60 days.

8,000+

Active Users

4,600

Stores rolled out in 60 days

$1.5M

Overtime savings per year

WorkForce Rostering

Whether employees’ shifts are predictable or highly variable, the WorkForce Suite meets all your rostering needs.

See it in Action!

To see how our solution can help you improve business outcomes, request a personalised demo.